Refund and Returns Policy

Zadstores Return Policy – Fashion for Kids

Thank you for shopping at Zadstores: Fashion for Kids. We take pride in offering quality children’s apparel and want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

1. Eligibility for Returns

  • Time Frame: Items can be returned within 30 days from the date of purchase.
  • Condition: Returned items must be unused, unwashed, and in the same condition as received, with all original tags and packaging intact.
  • Proof of Purchase: Please include your receipt or proof of purchase with your return.

2. Non-Returnable Items

  • Final Sale Items: Items marked as final sale or clearance cannot be returned.
  • Gift Cards: Gift cards and certain accessories not purchased directly from our collection are non-returnable.

3. Refunds

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
  • Approval & Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Shipping Costs: Please note that shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., defective or incorrect item).

4. Exchanges

  • Size/Color Changes: If you wish to exchange an item for a different size or color, please contact our customer service team before returning the item.
  • Defective/Incorrect Items: Should you receive a defective or incorrect item, please notify us immediately. We will arrange for a replacement or refund at no extra cost.

5. Return Process

  1. Contact Us: Email our customer service at contact@zadstores.com or call us at [Store Phone Number] with your order details and reason for return.
  2. Shipping Instructions: We will provide you with instructions on how to return your item. Please ensure that the item is securely packaged.
  3. Processing: Once your return is received and inspected, we will notify you of the status and proceed with your refund or exchange.

6. International Orders

  • Additional Considerations: For international orders, please reach out to our support team for guidance on the return process. Return shipping fees may apply.

7. Contact Information

If you have any questions or need further assistance regarding our return policy, please do not hesitate to reach out:

Email: contact@zadstores.com